Over the years, insurers and employs alike have trumpeted the virtues "bundled" benefits, the practice of obtaining all insurance-based employee benefits -- such as health, disability, vision, dental, and life coverages -- from a single, multi-line carrier.
Proponents of bundled benefits tout the ease of administration that such plans can offer: One contact, one bill, one set of reports, and other administrative materials. They also stress the importance of being able to work with one company that understands the employer's complete benefits picture and could provide counsel and support based upon a universal relationship with the employer. Because dental, vision, life, and disability insurance cost so much less than medical insurance, many employers assume these benefits are corollary and therefore contract with their medical carrier to provide them.
But the rise in health care costs is causing many employers to scrutinize their bundled plans and to re-evaluate their efficiency and cost effectiveness. They are finding that the most frustrating aspect of bundled coverages is the difficulty in determining exactly what they are paying to underwrite and administer each individual benefit.
When an employer buys all of its insurance-based benefits from one carrier, the costs of the program inefficiency may often be camouflaged by total costs or shifted to other programs.
In contrast, when an employer purchases various coverages from different carriers, it knows exactly what it is paying for the underwriting and administration of each program, making it less likely for the costs of one type of benefit to be offset against the premiums of other benefits.
Unbundling makes carriers compete harder for each line of business, resulting in more competitive pricing. Unbundling can also enhance the quality of coverage. The employer can select the best each carrier has to offer. It does not make sense to settle for mediocre dental, medical, life, or vision coverage from one carrier just because it has, for example, an excellent disability plan.
Different types of insurance require each carrier to take a different approach to claims processing, service, and risk analysis. Unbundling enables the employer to contract with carriers who specialize in each type of coverage. A carrier specializing in one coverage can dedicate its sales and claims staff, actuarial department; and data processing systems to understanding and anticipating the needs of the clients of its niche, and to customizing programs to the needs of each customer.
If your organization -- like many others these days -- is looking at the possibility of unbundling its dental plan from its medical benefit, there are a number of steps you should take.
First, obtain the following information on current usage from your present carrier:
* Number of eligible employees per month over the past three years;
* Total claims cost by month over the same period and frequency of payment;
* Breakdown on amounts spent on various service categories, including diagnostic, fillings and crowns, endodontic, periodontic, prosthodontic, and orthodontic;
* The carrier's fees for administering the program.
These numbers will show how employees have used the benefit and how much program administration has cost. If possible, obtain information that quantifies the cost-management programs of the current carrier. Such programs include benefit coordination for employees with a working spouse, review of complicated procedures by consultants, and dental history of all claims.
All carriers should be able to produce this information, but most do not. If your current carrier cannot, or can do so only with great difficulty or cost, it probably focuses on other lines of insurance. It is also possible that program tracking, administration, and cost containment are not a priority for the carrier.
The information you have gathered will enable you to determine a baseline of coverage and service you need. You will also be able to determine if performance in these areas is satisfactory or if improvements are needed.
Bid specifications should quantify the goals your organization wants to meet in each of these areas. Some performance parameters are fairly standard. For example, the carrier should be able to pay 90% of its claims within 15 days. The loss ratio -- the amount of claims paid as a percentage of premiums -- should exceed 80%, except for very small purchasers.
You should include these various items in a request for proposals and distribute that RFP to several carriers. Your current carrier should share data from the past three years on a confidential basis. As part of sharing basic information, you can insist that all bidders guarantee that their bid meet all specifications for the quoted premium.
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